Refund & Returns Policy
Gift Certificates are valid for use for 12 months from the date of purchase. If certificates are not used within 12 months of purchase date there will be no refund given. If you wish to be refunded for an unused gift certificate (within 12 months of purchase date) please contact us at [email protected] to arrange the refund. Refunds can only be processed on the same credit card that the purchase was originally made. Used or partially used Gift Certificates cannot be refunded. Cellar and hamper items can be refunded outside of 24 hours prior to arrival date at Netanya Noosa, refunds cannot be given if these items are cancelled within 24 hours of 2pm on your arrival day. Cellar or hamper items purchased for current bookings whilst you are in house cannot be refunded once purchase is made.